Your satisfaction is important to us. If your purchase does not meet your expectations, you may request a return within 30 days of receiving your order.
How to start a return
To initiate a return, please contact our support team by email at info@coltonstore.com. In your message, include your full name, order number, and a brief explanation of the reason for the return. If the item arrived damaged or incorrect, attaching a photo will help us review your request more efficiently. We typically respond within 1–2 business days.
Return approval and shipping
Once your return request is approved, we will provide a prepaid return label along with clear instructions. All return shipping costs are fully covered, so you will not incur any additional charges.
Return addresses
Depending on the nature of the return, your item will be directed to one of our official return locations. The correct return address will be confirmed in our response email.
Royal Mail Returns
48 Oxford Street
London W1D 1BS
United Kingdom
PostNL Retourpunt
Nieuwezijds Voorburgwal 120
1012 SH Amsterdam
Netherlands
Once the returned item is received and inspected, your refund will be issued using the original payment method. Our goal is to keep the return process clear, fair, and straightforward for every customer.
